Warranty Policy
Last Updated: September 7, 2026
Every HeyWhiskey ring is covered for life against manufacturing defects. If a ring we made fails because of the way it was made, we put it right. No time limit and no fee.
What "lifetime" means here. For as long as you own the ring. The warranty covers the original purchaser, and we need proof of purchase — your order number is enough. It does not transfer if the ring is sold on.
Coverage at a glance
| Product | Warranty |
| Rings | Lifetime |
| Watches | 12 months |
| Wallets | 12 months |
Watches contain a movement and a battery, which wear on their own schedule, and wallets are leather goods. Both carry our 12-month limited warranty from the date of delivery.
What is covered
Manufacturing defects — anything that went wrong in how the ring was made, rather than in how it was worn:
- An inlay separating, lifting or cracking with no external cause
- A flaw in the metal core: a void, a fracture, a failed bond between layers
- Plating or finish failing prematurely under normal wear
- Faulty craftsmanship — a channel cut wrong, a misalignment, an engraving error made by us
- Any structural failure that happens under normal everyday wear
Where a repair is possible, we repair. Where it is not, we replace the ring with the same model. If that model has been discontinued, we replace it with a comparable ring of equal value. A refund is offered only where neither repair nor replacement can be done.
What is not covered
The warranty covers how the ring was made, not what happens to it afterwards.
Wear and use
- Scratches, scuffs and surface marks. Tungsten and Damascus steel are highly scratch-resistant, not scratch-proof.
- A finish dulling gradually over years of wear
- Damage from drops, impact, crushing, or catching the ring on something
Water, heat and chemicals
- Damage from submersion — swimming, long baths, hot tubs, saunas
- Damage from heat, chlorine, salt water, solvents, cleaning products or cosmetics
- Discoloration of the metal or the skin caused by any of the above
Fit and ownership
- A ring that no longer fits. Fingers change over a life; that is not a defect. Our size exchange covers the first 30 days after delivery.
- Loss or theft
- Rings altered, resized, engraved or repaired by anyone other than us
Other
- Promotional or free items
- Commercial use
Natural inlays: wood, antler and meteorite
These are real materials and they behave like real materials. That is the whole point of them, and it shapes what we can promise.
Covered for life: an inlay lifting, separating from its channel, or cracking on its own under normal wear. That is a bonding or stabilisation failure, and it is ours.
Not covered: damage caused by soaking, heat or chemicals; colour that deepens or shifts over years; and the natural grain, marbling and mineral patterns of the material itself, which vary from ring to ring by design and are not defects.
Wood and antler are stabilised and sealed before they ever reach a ring, so everyday moisture is not a problem. Prolonged soaking is.
How to make a claim
Email info@heywhiskey.ca with your order number, a short description of what happened, and clear photos of the ring showing the issue. We reply within two business days.
If we need to see the ring, we send you a prepaid shipping label — free, with the customs paperwork handled — and we cover sending the repaired or replaced ring back to you.
If it turns out not to be a warranty case, we will tell you plainly, and return shipping is then yours. Where a repair is possible outside warranty, we will quote it at cost.
Your legal rights
This warranty is offered in addition to the rights you have under applicable consumer protection law. Nothing here limits those rights.