Terms of service

Last Updated: August 8, 2026

This Terms & Conditions Agreement (“Agreement,” “Terms”) governs the use of heywhiskeyshop.com, owned and operated by HeyWhiskey (operated by Andrii Khavro). By browsing, accessing, or purchasing from this website, you agree to all terms described below.

1. Definitions

For clarity:

  • “Company,” “We,” “Us,” and “Our” = HeyWhiskey / Owner: Andrii Khavro.
  • “User,” “You,” and “Customer” = Any person accessing the website
  • “Product(s)” = Items sold on HeyWhiskey
  • “Policy Pages” = Privacy Policy, Refund Policy, Warranty Policy, etc.
  • “Third Parties” = Payment processors, shipping carriers, and analytics providers.

2. Acceptance of Terms

By accessing the website, you confirm:

  • You have read the terms.
  • You agree to all rules
  • You are legally capable of entering contracts
  • You accept updates as they occur

3. Eligibility to Use the Website

You must:

  • Be 16+ or older, or use the website under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.
  • Not use the website for illegal activity
  • Not attempt to bypass security
  • Use content properly.
  • Not commit fraud.
  • Not use a false identity

4. Website License & Access

We grant you a limited, revocable, non-transferable license to:

  • Access the website
  • View content
  • Purchase products

You may not:

  • Copy
  • Modify
  • Resell
  • Reproduce
  • Reverse-engineer
  • Frame the website
  • Data mine

5. Product Information, Availability & Variations

Products may differ slightly due to:

  • Manufacturing changes
  • Supplier updates
  • Wood grain variation (barrel wood)
  • Damascus steel pattern differences
  • Screen color differences

We reserve the right to:

  • Discontinue items
  • Update specifications
  • Change packaging

6. Pricing, Currency, Discounts & Promotions

Prices on the website are listed in US Dollars (USD) by default. If you are shopping from Canada, prices may be displayed in CAD for convenience, and applicable Canadian taxes (GST/HST/PST) are added at checkout based on your province, as our business is registered in Ontario, Canada. If you are shopping from another country, prices may be displayed in your local currency for convenience, based on estimated exchange rates. Your card issuer or payment provider may apply its own exchange rate and may charge foreign transaction or conversion fees, which are outside our control.

Pricing Adjustments

We may change prices at any time, including for:

  • Seasonal discounts
  • Flash sales
  • Promotions
  • Restock price increase

Discount Code Restrictions

Discount codes are subject to the following rules:

  • Cannot be applied after an order is placed.
  • Cannot be combined unless stated otherwise.
  • Cannot be used on gift cards (unless explicitly allowed).
  • Expiration dates apply.
  • Maximum usage limit applies.

Promotional Errors

If a promotional price is incorrect due to a technical error or misprint:

  • We are not bound to honor the incorrect price.
  • We reserve the right to cancel the order and issue a full refund.

7. Order Acceptance, Verification & Cancellation

Your order may require additional steps:

Verification may include:

  • Identity confirmation
  • Address review
  • Payment confirmation
  • Fraud screening

Order Cancellation by Company

We may cancel an order if:

  • Payment fails
  • Fraud is detected
  • Item is out of stock
  • Pricing was incorrect
  • A regulatory or shipping restriction applies

8. Payment Terms

We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay, Shop Pay, Diners Club, JCB, and UnionPay.

Payment Security

  • Secure checkout
  • PCI-DSS compliant
  • Encrypted transactions
  • Fraud monitoring
  • Tokenized payment data

Payment Authorization

Your card may be authorized before payment is finalized.

9. Shipping Policy

HeyWhiskey ships internationally, including to Canada, the United States, the European Union, the United Kingdom, and other countries as made available at checkout.

Handling Time

2–5 business days (Monday to Friday) to process and fulfill your order before it ships.

Estimated Delivery — Canada

  • Standard delivery: 3–9 business days (Monday to Friday)
  • Total Delivery Time (Canada): 2–5 Business Days (Processing) + 3–9 Business Days (Transit) = 5–14 Business Days (Monday to Friday).

Estimated Delivery — United States

  • Standard delivery: 3–9 business days (Monday to Friday) 
  • Total Delivery Time (US): 2–5 Business Days (Processing) + 3–9 Business Days (Transit) = 5–14 Business Days.

Estimated Delivery — International

  • Delivery times vary by destination and are shown as an estimate at checkout, typically ranging from 5–14 business days in transit after processing, in addition to the 2–5 business day handling time above (Total: approximately 7–19 business days).
  • Customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country. These fees are not included in the order total and are collected by the carrier or local customs authority.
  • Delays caused by customs processing are outside our control and are not covered under our delivery-time estimates.

Carrier

Chit Chats + Canada Post/UPS partners, and their international partner networks.

Package Tracking

Tracking numbers are issued within 24–48 hours after fulfillment.

Incorrect Address Policy

If your package is lost or undeliverable due to an incorrect address provided by the customer:

  • The company is not responsible
  • No refund is issued
  • The customer must reorder (return shipping and reshipment costs may apply if the package is returned to us)

10. Delivery Failure, Loss & Theft

Marked “Delivered” but not received

If the carrier marks a package as delivered but you have not received it:

  • Contact us at within 7 days of the delivery confirmation.
  • We will investigate together with the carrier and resolve the claim under the Lost Parcel Policy in our Return & Refund Policy — this may include a replacement or refund where appropriate.
  • We may also ask you to check with neighbors, building management, or your local post office, as carriers sometimes mark packages delivered slightly before physical drop-off.

Returned to Sender

Packages returned due to address issues provided by the customer:

  • Reshipment fees apply
  • Or a refund is issued minus original shipping fees

11. Returns, Refunds & Exchanges

Returns, exchanges, refunds, warranty replacements, and lost-parcel handling are governed in full by our Return & Refund Policy, which forms part of this Agreement. In summary:

  • Return window: 30 days from delivery
  • Items must be unused, unworn, in original packaging, with proof of purchase
  • Non-returnable: personalized/engraved products, items damaged by misuse, and final sale/clearance items
  • Refunds are issued within 5 business days of inspection to your original payment method (see the Return & Refund Policy for full processing timelines)

12. Warranty Terms

Warranty Period

12 months from delivery.

Covers

  • Manufacturing defects
  • Structural issues
  • Material imperfections

Does Not Cover

  • Wear & tear
  • Water damage
  • Accidental damage
  • Lost/stolen items
  • Abuse or misuse

Warranty Claims Require

  • Photos/videos
  • Order number
  • Description of the issue

13. Intellectual Property & Copyright

You may not:

  • Copy product descriptions
  • Reproduce photography
  • Use trademarks
  • Clone website layouts
  • Create derivative works

Violations may result in legal consequences.

14. User Account Responsibilities

You must:

  • Keep your password secure
  • Not share login details
  • Notify us if unauthorized access occurs
  • Provide accurate information

We can suspend accounts for security or fraud reasons.

15. Acceptable Use Policy

You may not:

  • Use bots, scrapers, crawlers
  • Spread malware
  • Attempt SQL injection
  • Bypass firewalls
  • Spam or engage in abusive behavior
  • Post false reviews
  • Resell products without permission
  • Harass customer support

16. Third-Party Tools & Integrations

We use:

  • Shopify
  • Payment gateways
  • Ad networks (Google, Meta)
  • Analytics tools
  • Third-party apps
  • Email automation systems

These partners have their own policies.

17. Risk of Loss

Risk of loss and title for a product transfers to you only once the product is delivered to your shipping address (i.e., upon confirmed delivery). Until delivery is confirmed, HeyWhiskey bears the risk of loss, theft, or damage to the product while in transit, subject to the Incorrect Address Policy (Section 9) and the Lost Parcel Policy in our Return & Refund Policy.

18. Affiliate, Influencer & Ambassador Program Terms

If you participate in our promotion programs:

  • Commissions must follow our program rules
  • Fraud or fake referrals result in termination
  • Content must comply with FTC guidelines (and equivalent advertising disclosure rules in your country)

19. Contests, Giveaways & Promotions

  • No purchase necessary unless stated
  • Winners chosen randomly
  • Fraudulent entries disqualified
  • Rewards non-transferable

20. Gift Card & Store Credit Terms

  • Non-refundable
  • Cannot be exchanged for cash
  • Valid only on our website
  • Must be used within the validity period

21. Legal Disclaimers

To the fullest extent permitted by law, we are not responsible for:

  • Misuse of products
  • Allergic reactions
  • Damages from improper handling
  • Product variation due to handmade materials
  • Any indirect or consequential damages

Nothing in this section limits any statutory rights you have as a consumer that cannot be excluded under the laws of your country of residence.

22. Force Majeure Clause

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Fire, flood
  • Pandemic
  • Border shutdown
  • War/conflict
  • Supply chain collapse

23. Governing Law & Jurisdiction

This Agreement is governed by the laws of Ontario, Canada. Legal disputes must be brought in the courts of Ontario, Canada, except where mandatory consumer protection laws of your country of residence entitle you to bring a claim locally, in which case those laws will apply to that extent.

24. Dispute Resolution & Arbitration

Before legal action, both parties must:

  • Attempt informal resolution
  • Document all communications
  • Allow reasonable time for resolution

Arbitration may be used where applicable and permitted by law.

25. Modification of Terms

We may update these Terms at any time due to:

  • Legal requirement changes
  • Business updates
  • Technology changes
  • Website improvements

Updates become effective immediately when posted, and the “Last Updated” date will be revised accordingly.

26. Contact Information

HeyWhiskey is a brand operated by Andrii Khavro.

  • Registered Company Name: Andrii Khavro
  • Company Registration Number: 1001221008
  • VAT/GST Number: 700711823RT0001
  • Registered Address: 8 Mercer Street, Toronto, Ontario, M5V 0C4, Canada
  • Email:
  • Phone: +1 437-870-1603
  • Business Hours: 9:00 AM–5:00 PM (Monday to Friday), Eastern Time (Toronto)