Shipping policy

Last Updated: August 8, 2026

Andrii Khavro operates HeyWhiskey, committed to providing safe, reliable, and transparent shipping services to customers around the world. This detailed shipping policy outlines all procedures related to handling, shipping, delivery, responsibilities, and customer support.

1. Shipping Destinations

We currently ship orders to:

  • Canada — all provinces (Ontario, Quebec, British Columbia, Alberta, etc.) and all territories (Yukon, Nunavut, Northwest Territories)
  • United States — all states
  • International — most other countries, as made available at checkout

Remote or rural locations may require additional time in any region.

Notes

  • P.O. boxes may be limited depending on carrier restrictions.
  • If an order is placed from a location we cannot currently deliver to, HeyWhiskey reserves the right to cancel and fully refund the order.

2. Product Pricing

Prices on the HeyWhiskey website are listed in US Dollars (USD).

  • If you are shopping from Canada, prices may be displayed in CAD for convenience, and applicable Canadian taxes (GST/HST/PST) are added at checkout based on your province, as our business is registered in Ontario, Canada.
  • If you are shopping from the United States or another country, prices may be displayed in your local currency for convenience, based on estimated exchange rates. Your card issuer may apply its own exchange rate and conversion fees.
  • Prices shown to international customers do not include destination-country import duties, taxes, or customs fees — see Section 18.
  • Prices may vary due to promotions, seasonal offers, or market adjustments.

3. Shipping Rates

  • Free shipping is provided for all orders, to Canada, the United States, and international destinations.
  • There are no additional handling fees or hidden shipping charges.
  • For oversized or high-value items, additional insurance may be required (the customer will be notified before shipping).

4. Shipping Origin

All orders are shipped directly from our primary distribution center in:

8 Mercer Street, Toronto, Ontario, M5V 0C4, Canada.

5. Order Cut-Off Time

  • Orders placed before 11:00 AM (GMT-05:00) Eastern America Standard Time (Toronto) begin processing on the same business day.
  • Orders placed after 11:00 AM (GMT-05:00) Eastern America Standard Time (Toronto) will be processed the next business day.
  • Business days exclude weekends and public holidays.

6. Handling Time / Order Processing Time

  • Standard processing time is 2–5 business days (Monday to Friday).
  • During holidays, promotions, or high-demand periods, processing may extend by an additional 1–2 days.
  • Orders requiring verification may be temporarily placed on hold.

7. Delivery Time

Canada

  • Standard delivery (transit): 3–9 business days (Monday to Friday)
  • Total Delivery Time (Canada): 2–5 Business Days (Processing) + 3–9 Business Days (Transit) = 5–14 Business Days

United States

  • Standard delivery (transit): 3–9 business days (Monday to Friday) 
  • Total Delivery Time (US): 2–5 Business Days (Processing) + 3–9 Business Days (Transit) = 5–14 Business Days

International

  • Standard delivery (transit): 5–14 business days
  • Total Delivery Time (International): 2–5 Business Days (Processing) + 5–14 Business Days (Transit) = 7–19 Business Days
  • Remote or rural areas may take additional time.

Important Notes

  • Delivery estimates exclude processing time unless noted as “Total Delivery Time” above.
  • Delays caused by weather, customs processing, or courier issues are outside our control and may extend these estimates.

8. Delivery Carrier

All shipments are handled by Chit Chats, which may partner with final-mile carriers such as:

  • USPS
  • Canada Post
  • UPS
  • DHL (depending on region)

9. Tracking Information

  • Tracking numbers are issued within 24–48 hours after dispatch.
  • Customers receive email and/or SMS updates depending on checkout preferences.
  • Tracking may take up to 24 hours to activate on the courier website.

10. Packaging & Order Protection

We take great care to protect your items by:

  • Using durable boxes or padded mailers
  • Adding bubble wrap or protective cushioning for fragile goods
  • Sealing all shipments with tamper-resistant packaging
  • Conducting quality checks before dispatch

If a package appears tampered with upon arrival, customers must report it immediately.

11. Address Accuracy & Verification

  • Customers must provide a complete and correct address at checkout.
  • HeyWhiskey is not liable for failed deliveries due to incorrect or incomplete addresses.
  • If an address is flagged as suspicious or invalid, we may request confirmation.

12. Order Cancellation

  • Orders can be canceled within 24 hours of purchase.
  • After 24 hours, cancellation is not guaranteed, as the order may have entered processing or been shipped.
  • Refunds for eligible cancellations are processed within 5 business days (Monday to Friday).

13. Change of Shipping Address

  • Address changes are only available within 24 hours of ordering.
  • After shipment dispatch, no changes are possible.
  • Incorrect address changes after dispatch may require reshipping fees.

14. Failed Delivery / Missed Delivery Attempts

A delivery may fail if:

  • The customer is unavailable
  • The address is incorrect
  • The courier cannot access the destination
  • The package is refused

In such cases:

  • The package may be returned to us
  • Reshipment fees may apply
  • Refund may exclude return shipping costs (even if original shipping was free)

15. Damaged, Missing, or Incorrect Items

Customers must report any issues within 48 hours of delivery.

For damaged items, provide:

  • Photos of the damage
  • Packaging images
  • Shipping label
  • Order number

For missing items, provide:

  • An unboxing video (if available)
  • Photo of packaging and contents

For incorrect items, provide:

  • Images of received product vs. ordered product

We may issue a replacement, reshipment, or partial/full refund depending on the case.

16. Lost or Delayed Packages

A package may be considered lost if:

  • No tracking updates appear for 7 consecutive calendar days, or
  • The courier officially declares it lost

In such cases, HeyWhiskey will contact the courier, investigate the situation, and provide a replacement or refund at no cost to the customer, per the Lost Parcel Policy in our Return & Refund Policy.

Weather delays, customs processing, holidays, or courier backlogs are not, on their own, treated as lost shipments.

17. Delivery Confirmation

Risk of loss for a package transfers to the customer only once it is actually delivered to the shipping address. If a carrier marks a package as “delivered” but you have not received it:

  • Contact us at within 7 days of the delivery confirmation.
  • We will investigate with the carrier and resolve the claim under Section 16 (Lost or Delayed Packages) — this may include a replacement or refund.
  • We may also ask you to check with neighbors, building management, or your local post office first, as carriers sometimes mark packages delivered slightly before physical drop-off.

18. Taxes, Duties & Provincial Fees

  • Canada: Applicable Canadian taxes (GST/HST/PST) are calculated and added at checkout based on your province, as our business is registered in Ontario, Canada. No additional import duties apply, as these shipments are domestic.
  • United States & International: Prices shown do not include destination-country import duties, taxes, or customs/brokerage fees. These are the responsibility of the customer and are collected by the carrier or local customs authority upon or after delivery. Customs delays are outside our control.

19. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping details
  • Monitor tracking information
  • Be available upon delivery
  • Report issues promptly
  • Pay any applicable duties or taxes (Section 18)

20. HeyWhiskey Responsibilities

We ensure:

  • Accurate order fulfillment
  • Secure packaging
  • Timely processing
  • Providing valid tracking
  • Addressing any lost or damaged package claims within policy limits

21. Invoices & Documentation

  • Digital invoices are emailed after purchase.
  • Additional documentation (customs forms, proof of purchase) can be provided upon request.
  • We do not include printed invoices inside packages unless required.

22. Sustainability & Packaging

HeyWhiskey is committed to eco-friendly operations by:

  • Minimizing packaging waste
  • Using recyclable materials whenever possible
  • Reducing plastic usage
  • Partnering with carriers who practice carbon-efficient logistics

23. Security & Fraud Prevention

To protect our customers:

  • Orders may undergo verification
  • Suspicious or high-risk orders may be delayed or canceled
  • We work with payment processors to prevent unauthorized transactions

24. Business & Contact Information

HeyWhiskey is a brand operated by Andrii Khavro.

  • Registered Company Name: Andrii Khavro
  • Company Registration Number: 1001221008
  • VAT/GST Number: 700711823RT0001
  • Registered Address: 8 Mercer Street, Toronto, Ontario, M5V 0C4, Canada
  • Email:
  • Phone: +1 437-870-1603
  • Business Hours: 9:00 AM–5:00 PM (Monday to Friday), Eastern Time (Toronto)

25. Policy Updates

HeyWhiskey reserves the right to modify this Shipping Policy at any time. Updates will go live immediately upon posting.